Privacy Policy

Immigration Services Direct ("we", "us") is a private company providing UK immigration help and services, based at Old Bank House Business Centre, 5 Devizes Road, Swindon SN1 4BJ. We are the controller of the personal information described in this policy.

When you contact us by phone, email or through our website, we collect your name, phone number, email address (if you provide one) and the details of your enquiry — for example the visa type and a short description of your situation. We do not collect any more information than we need to respond to you.

We use your details to respond to your enquiry and to provide the services you ask us for. We may contact you by phone, email or text about your enquiry. We do not sell your data, and we do not use it for unrelated marketing without your consent.

We process your information because it is necessary to respond to your request (and, if you become a client, to perform our agreement with you), and because you have consented by submitting your enquiry. Where we rely on consent, you can withdraw it at any time by contacting us.

We keep enquiry details for as long as needed to handle your enquiry, and afterwards only for as long as necessary for record keeping, legal or regulatory purposes. Enquiries that do not become casework are normally deleted within 24 months.

• Service providers who help us run our business (for example our website, email and data storage providers) — only as needed and under appropriate safeguards.
• Authorities such as the Home Office, only where you have asked us to act for you or where we are legally required to do so.

Our website uses only essential cookies needed for it to function. If we add analytics or other optional cookies in future, we will tell you and ask for your consent first.

You have the right to ask for a copy of the information we hold about you, to have it corrected or deleted, and to object to our use of it. You can also complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113. To exercise any of these rights, contact us using the details below.