Terms & Conditions
Last updated: 28 September 2026
These terms apply when you use our website. Separate service terms apply if you engage us for casework.
General guidance, not tailored advice
Information on this website is general guidance about UK immigration routes. It is not a substitute for tailored help with your own circumstances, and it should not be relied on as such. For advice on your situation, contact us directly.
No guarantee of outcome
Visa decisions are made by the Home Office, and no one can guarantee the outcome of an application. We promise honest guidance and careful preparation — we do not promise a particular result.
Service terms and fees
The terms of any service we provide, and our fees for it, are agreed with you separately in writing before we start work. Our fees are separate from Home Office fees and the Immigration Health Surcharge, which are set by the government and paid directly to it.
Limitation of liability
To the fullest extent permitted by law, we are not liable for any loss arising from reliance on general information on this website. Nothing in these terms limits liability that cannot be limited by law.
Rules and fees change
Immigration rules, Home Office fees and health surcharge amounts change from time to time. Figures quoted anywhere on this website may be out of date. Always check current rules and fees at GOV.UK, or ask us for the latest position.
Links to other websites
This website may link to other sites, including GOV.UK. We are not responsible for the content or availability of those sites.
Governing law
These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute arising from them.
Contact us
Immigration Services Direct · Old Bank House Business Centre, 5 Devizes Road, Swindon SN1 4BJ
Phone: 01793 569898 · Email: help@immigrationservicesdirect.co.uk
Open 7 days a week, 9am–7pm.